E-scooter sharing app development: Challenges and solutions!

Have you ever considered shopping online without going to the website/app? The answer is No! You need to have a website or app for shopping. An app wins the game; that’s what a study says. As per this study, 88% of our time spent on our phones is on a mobile app. Needless to say, an electric scooter mobile app is necessary if you want to make your rental company for sharing scooters thrive. However, e-scooter sharing app development is easier said than done. It has many intricacies to worry about and even more setbacks to tackle. Holdup, you don’t need to sweat buckets; we are here to help! 

We are the most trusted e-scooter sharing app development company with global clients. We have customized multiple scooter sharing apps for our clients. Thus, we have created a list of the most common challenges of e-scooter sharing app development and the solutions to tackle them. 

We know that ride sharing app development is no fun. It’s a hassle, and you might be tempted to take an easy route around it. However, this electric scooter mobile app is your scooter rental business’s star (main character!). Therefore, let’s start by understanding the need for a scooter sharing app; bear with us for a minute. 

What is the need for an electric scooter mobile app? 

The scooter sharing app is the first point of contact between the user and the e-scooter startup focused on the renting model. It helps you provide reliable services to your users, catering to their needs. Following are a few reasons why you must have a scooter sharing app!

• Let your users find and access the scooters in real-time 
• Make the ride booking process more accessible for customer retention 
• Connect with your users and offer what they need 
• Understand your consumer behavior for an enhanced experience 
• Building your brand image in the local market 
• Make better decisions based on real-time data 
• Market your promotional campaigns to target the audience 

Read our blog on how to set up your Scooter-Sharing System to understand the role of the app and how to handle other aspects for the smooth operation of your scooter rental business. 

Now that you understand the need for an app, let’s get back to the main topic of this blog. 

Challenges of e-scooter app development; & its solutions! 

Top e scooter companies at some point have tackled the following challenges to enhance their service quality and management. So, let’s understand each challenge and the solution to help you run your business smoothly. 

Integrating your scooter with the fleet management software

How do I connect my scooters with the scooter sharing app and management software?

Challenge:

That’s the most common concern of e scooter startup. Connecting your fleet with the electric scooter application and software is essential to streamline operations. Because by integrating the scooters with the user app helps the user find the scooter, unlock it, and check the scooter’s battery. It allows the user to determine if the scooter has enough battery life to reach their destination. 

Solution:

The Internet Of Things (IoT) is the solution for connecting your scooters with the electric scooter mobile app. An e-scooter sharing app development company, like Squillion Tech, assists you in installing the physical IoT device on your scooter and connecting it with your management system and the scooter sharing app. IoT helps you track your scooter’s location and KPIs for better maintenance. It is crucial to offer efficient services to the users. 

Live scooter availability status 

How can my users find the scooters on the app? 

Challenge:

How does e scooter work in the scooter rental system? It’s simple: the user uses the app to find a nearby scooter, rent it and unlock it to reach their destination. But what if your user can’t find the scooter in the first place? 

Let’s understand it with an example. Imagine you want to buy a specific jacket from your favorite brand for an occasion just 5 days away. However, you don’t find any jackets on their site. What is your next course of action? Considering the tight timeline, you must buy one from another seller. It is the most common scenario for online services. If you don’t do it perfectly, someone else will! 

Similarly, if you don’t offer users your all when using the app, they will likely switch to other electric scooter share companies. So, your fleet should be visible to the users live on the app to retain users. 

Solution:

With the assistance of IoT, you can use GPS to show the live location of the scooters near the user. It helps you show the scooter availability in the area and its usage status for the user to decide which scooter to use. Squillion Tech helps you enable telematic tracking for your scooters. It helps you show the availability of the scooter near the user’s location and use GPS to find and ride that scooter. It also lets you track your scooters in case of loss or vandalization. 

The battery and ETA indicator for scooter 

How do my users know if the scooter has enough battery to reach their destination? 

Challenge:

Imagine you are in a hurry and hastily booked a ride, and halfway on your route, the scooter abruptly stops because it is out of battery. How would you feel? Frustrated? Irritated? Cursing the scooter because now you are late? Probably all of it. You are most likely never to book a ride from that company. So, you must ensure that it never happens with your users. You must ensure that users choose the scooter with enough battery to reach their location without hassle. 

Solution:

Through the ride sharing app development, you can add a feature to show the live battery status and an algorithm to show the ETA to the users. Thus, they can know if their chosen scooter has enough battery to reach their desired location. Squillion Tech assures better customer experience by using advanced IoT and AI integration to help users get live insights on the battery and ETA status of the scooters. 

Processing payments through the app 

How do I offer secure and safe payment options?

Challenge:

Making payments has become a lot easier in recent years. Multiple fintech startups are revolutionizing how we make payments online with only a few clicks. However, just like you, frauds are lurking online, ready to make money for themselves. So, if you are incorporating online payment options, securing them must be your top priority. You need to follow the local market regulations to offer reliable payment gateways to your users. 

Solution:

A reliable e-scooter sharing app development company will help you choose and integrate trustworthy payment gateways. Squillion Tech enables you to identify the most popular payment gateways in your target market and incorporate them into your system and electric scooter application for a hassle-free user payment experience. We follow industry standards when integrating the payment gateway for the utmost security and safety of the user data. 

Customer support on demand 

How do I offer efficient customer support? 

Challenge: 

Have you ever found yourself on the receiving end of a customer service call that won’t go through? Do you keep calling without getting any response from the team? It is undoubtedly not a praise-worthy experience. Additionally, it builds a negative brand image for the company. Therefore, giving reliable and efficient customer support is crucial to become top e scooter companies in the rental business. You must be able to listen to your customer queries and complaints and work on them immediately for customer support. When you listen to your customer’s queries, you set yourself and your e scooter startup for success. 

Solution:

You must setup a system for the users to directly register their queries and customer support requests. Squillion Tech helps you set up an in-app customer support ticket system. The system lets users register and update their requests directly to your management software. Therefore, you can get to work to resolve the query in real-time, offering the best customer service and boosting customer satisfaction rates. 

Managing and safeguarding your data efficiently 

How do I secure my user data from the scooter sharing app? 

Challenge:

Users don’t just share electric scooters but also share sensitive data when they register with you. The users are asked to provide personal information and licenses (in some countries) while creating an account. Additionally, some apps offer the option to store their debit/credit card information to make the payment process more manageable. Therefore, securing the user data gathered from the electric scooter mobile application becomes essential. 

Solution:

Use advanced tech stack and solutions to set up your data set and safeguard them. Our team of experienced developers creates customer datasets to store and secure your data using industry-standard techniques. We set up role based access to these data sets to help you safeguard the data and track who accessed the data. 

Scaling your electric scooter application 

How do you manage the growing user base scooter sharing application? 

Challenge:

When your user base increases, the traffic on the app also increases. Thus, upgrading your electric scooter application becomes inevitable. The growing demand for scooters puts strain on the system to show the live status of the scooter and provide live GPS to the users. Therefore, you need to timely upgrade the system with industry standards and regulations in your market.  

Solution:

You need to invest in e-scooter sharing app development to create a scalable scooter sharing mobile app. Squillion Tech enables you to subscribe to a scooter rental software and app solution. It helps you ditch the hassle of maintaining the app source code and get the latest updates meeting the industry trends. It is much more affordable and easily manageable compared to developing electric scooter applications from scratch. 

Squillion Tech is a tech-driven company with services like e-scooter sharing app development in the USA. We have worked with diverse scooter-sharing companies from across the globe, leading to our expertise in e-scooter sharing app development. 

We have created a subscription-based Scooter Sharing Software and a white-label user app. How does it benefit our users?

• Easy and quick solution to kickstart your scooter rental business 
• Manage your fleet and demand with live re-balancing insights 
• Make data-backed decisions with real-time data analysis 
• Ditch the hassle of app development from scratch 
• Retain users with tested user interface design trusted by many clients 
• Track your fleet better by integrating scooters with your system using advanced IoT 
• Enhance your services by integrating third-party apps 
• Access to a dedicated team of developers for technical support 

Let’s discuss more about your project and how we can help you enhance your services on a call. Book your demo call now! 

Conclusion 

E-scooter sharing app development is anything but a walk in the park. It is the base of your rental business and the first point of contact for your users. There are severtal factors that you need to consider for developing an efficient electric scooter mobile app. A few of these factors include integrating the scooter into the system, showing the live status of the scooter, managing demand, securing the user data and payment gateways, and showing the batter and ETA indicators to the users. With the help of your efficient e-scooter sharing app development company, like Squillion Tech, you can use advanced tech stacks to create an efficient app that attracts, engages, and retains users.